Thank you for choosing Datex Technologies for your Outpatient Department (OPD) bookings. We understand that plans may change, and we want to make sure you are aware of our refund policy. Please read this policy carefully to understand your rights and obligations regarding refunds for OPD bookings.

1. Booking Cancellation

1.1 Cancellation Period: You may cancel your OPD booking up to 24 hours before the scheduled appointment to be eligible for a refund.

1.2 Cancellation Process: To cancel your booking, log in to your Datex Technologies account and follow the cancellation instructions. You can also contact our Customer Support team at support@dootam.in for assistance.

2. Refund Process

2.1 Refund Eligibility: Refunds are only applicable for cancellations made within the specified cancellation period mentioned in Section 1.

2.2 Refund Confirmation: Once your cancellation request is processed, we will send you a confirmation email. The refund will be processed within [number of days, e.g., 7 days] to the original payment method used during the booking.

3. Non-Refundable Circumstances

3.1 Late Cancellation: Cancellations made after the specified cancellation period may not be eligible for a refund. In such cases, the booking amount may be forfeited.

3.2 Missed Appointments: If you fail to attend the scheduled appointment without canceling in advance, the booking amount may be non-refundable.

4. Exceptional Circumstances

4.1 Medical Emergency: In the event of a documented medical emergency, exceptions to the refund policy may be considered. Please contact our Customer Support team with relevant documentation for further assistance.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with your OPD booking, please contact us at [customer support email] or [customer support phone number].